For sanitary/hygienic purposes, ALL SALES ARE FINAL. Due to health and safety regulations, we are unable to return or exchange purchased toys and products unless they are defective. Any item that is designed to come into contact with any body part or fluid is non-returnable. This is for the health, safety and peace of mind of our customers. It is also the law. Once these items leave our warehouse, they are considered used, and therefore cannot be returned unless defective.
This includes, but is not limited to:
vibrators and dildos
douche/enema kits and prostate massagers.
anal toys such as beads, plugs, and anal pumps.
lubes and massage oils.
When you receive your package, promptly check the items to make sure the items are working. While we strive to provide quality products, occasionally an item may be defective. We will only replace/refund for BATTERY OPERATED items with a MECHANICAL DEFECT (or for any shipping errors made by us). NO CREDIT will be given for any "USED" products. Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. If you receive an item which does not function:
Try a brand new set of batteries.
Be certain that the batteries are inserted correctly.
Check that the cap is secured tightly.
Products that include batteries typically have a protective seal to prevent the product from turning on during shipping. Remove the seal, secure the cap and try again.
If the item still will not function please contact us for a return authorization. When emailing about a defect, please have the following information ready, your order number along with your name, and the nature of the defect. Please return the items in their original packaging within 14 days after RMA is issued to the address we will provide you. Items returned without original packaging will NOT be refunded so please keep all packaging for the 14 day return period. Any item returned must have ALL original parts and packaging, batteries if applicable, cords, controls, blank warranty cards, instructions etc. If you have further questions or problems, please contact us.
Note: More of our quality manufacturers are offering longer warranties and even product exchanges if you have an issue after the sale.
We have many products on our website, all products have measurements for their dimensions. We will not issue a refund for a product without measurements due to the size. Please make sure the product you are ordering meets all of your requirements including size before placing your order.